Welcome to the CONTAINERS SERVICE Frequently Asked Questions
Here you will find all the answers to the most common questions regarding our industrial packaging, new or used: new or reconditioned IBC tanks, plastic or metal drums, big bags for industry, construction, or wood, harvest mesh bags, and professional accessories.
You will also learn more about our delivery conditions across France, our loyalty program, our second-hand products, and our quality commitments.
Frequently Asked Questions from Our Customers
Where is the company located and how can we contact you?
We are located in Vaulx-en-Velin (Lyon). You can contact us via our contact form on the website or by phone at 04 74 58 70 86. Opening hours: Monday to Friday, 8:30 am to 12:00 pm and 2:00 pm to 5:00 pm (Friday until 4:00 pm).
Do you have customer reviews?
Yes, we use the platform Avis Vérifiés to collect authentic, certified reviews that can be viewed online. This ensures transparency and reliability for our future customers. The average of our reviews is 4.8/5 ⭐⭐⭐⭐⭐.
Are your products professional quality?
Absolutely. All our products are selected for intensive and professional use, with durable materials and strict manufacturing standards. Our tanks, drums, big bags, and accessories are used by many professionals across France.
Do you offer second-hand products?
Yes. We have a wide range of used or reconditioned tanks, drums, and big bags. These products are carefully cleaned, inspected, and represent an economical and sustainable solution, promoting reuse.
Do you have promotional products?
Yes, we regularly offer discounted products in the “Good Deals” section. These are end-of-line items, clearance lots, or occasional opportunities to equip your sites or warehouses at a lower cost.
Do you offer volume discounts?
Yes. Automatic discounts apply according to the quantities ordered. These volume discounts are clearly displayed on the product pages.
What stock is available?
We have over 500 items in permanent stock, ready to be shipped quickly from our warehouse in France. Product availability is displayed in real-time on our website.
Our Products and Ranges
What types of industrial containers do you offer?
We offer a wide range of reusable packaging for many sectors: agriculture, construction, industry, municipalities, recycling, and wood. Our main product categories:
- New or reconditioned IBC tanks
- Plastic or metal drums
- Standard, construction, or wood big bags
- Harvest or transport mesh bags
- Protective nets, tarps
- Accessories: valves, caps, straps, pallets
IBC Tanks
Do you have 1000-liter IBC tanks?
Yes, we have 1000L IBC tanks. They are ideal for storing and transporting liquids: water, fertilizers, cleaning solutions, non-hazardous industrial liquids… They are robust and stackable. We offer several capacities: 600L, 800L, 1000L.
What is the difference between a new and a reconditioned tank?
New tanks have never been used and are suitable for more sensitive applications. Reconditioned tanks have had prior use, are cleaned and inspected, and are ideal for non-food applications or watering, for example.
Do you offer accessories for tanks?
Yes, we have a wide selection of tank accessories:
Plastic and Metal Drums
What types of drums do you sell?
We offer plastic drums or metal drums, from 30 to 220 liters. They can be fitted with bungs, screw or clamp lids. Suitable for liquids, solids, or waste.
Are they suitable for industrial use?
Yes. Our drums are designed to withstand intensive use, with thick walls, secure closures, and high chemical and mechanical resistance.
Mesh Bags
Do you have mesh bags for harvest?
Yes, our mesh bags are used for harvesting:
They allow good ventilation and are very durable. Our mesh bags are perfect for farmers, gardeners, and individuals.
Our bags are made of polyethylene and polypropylene, very resistant to weather and UV rays.
Do you offer multiple sizes?
Yes, we offer several sizes, with or without a zipper.
Industrial Big Bags
What types of big bags do you offer?
Our big bags are designed to transport bulk materials: sand, rubble, cereals, fertilizers, wood chips, etc. Available sizes: 1 m³, 1.2 m³, 1.5 m³, with various configurations (flat bottom, discharge bottom, filling skirt, etc.).
Are the big bags reusable?
Yes, they are durable and designed for multiple uses. Some models are reinforced for heavy loads up to 1500 kg.
Do you have big bags for construction?
Yes, we have a specific range for construction sites: rubble, sand, or concrete big bags, with secure lifting options.
Big Bags for Firewood
What are the features of your wood big bags?
Our wood big bags are designed for good ventilation thanks to their perforated walls. Perfect for drying, storing, and transporting logs, pellets, or densified wood.
Can they be used outdoors?
Yes, they resist UV and moisture. To extend their lifespan, it is recommended to place them on a pallet and cover them.
Website Navigation and Search
How can I find a product on your site?
You can:
- Use the search bar
- Browse by product type via the menu
- Use the “Trades & Uses” section to filter by sector (agriculture, wood, recycling, municipalities, construction/sites)
Can I request a paper or PDF catalog?
Yes, you can request our catalog in paper or PDF format. It includes all our products, usage tips, and technical datasheets. Simply request it via our contact form.
Orders and Online Services
How can I place an order?
You can order directly online by adding products to your cart. Payment is secure. You can also order by phone at 04 74 58 70 86 with our sales team.
How can I request a quote?
Each product page allows you to generate a quote request with one click. You can also send a request via our contact form or call our sales department.
Do I need to create an account to order?
You can create a guest account to order quickly. You can also create a customer account to track orders, save addresses, benefit from the loyalty program, and access quotes and invoices.
How do I create a customer account?
Click “Login” then “Create an Account.” Fill in your email, contact details, and confirm. You can then place orders.
Do you have a loyalty program?
Yes, we have a loyalty program where every purchase is an opportunity to earn points.
Each time you make a purchase on our site, you accumulate points that give you a discount on your next order. For every €10 spent, you earn 1 loyalty point*. Points are valid for 6 months.
Payment and Security
What payment methods are accepted?
We accept payments:
- By credit card
- By bank transfer
- Via PayPal
- Via Apple Pay
- Via Google Pay
Payments are 100% secure thanks to our encrypted payment solution (SSL).
Delivery and Returns
Do you deliver across France?
Yes, we deliver throughout metropolitan France. Depending on the product type, we use standard carriers (Chronopost, Colissimo) or pallet logistics solutions (courier, freight).
Is it possible to return a product?
Yes. If you wish to make a claim regarding a product you received, please submit it within 48 hours of delivery to the following email address: serviceclients@containers-service.eu. Click here to learn more about our return policy.