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Return Policy

1. Purpose

This policy defines the conditions and procedures for returning products within a commercial relationship. It aims to ensure an efficient, transparent, and compliant process in accordance with logistical and contractual standards.

2. Conditions for Return Acceptance

A product return is accepted only if the following conditions are met:

  • Products must be new, unused, and in perfect condition, suitable for restocking.
  • No adhesive, marking, or label may be affixed directly to the product.
  • The original or equivalent packaging must be intact and suitable for transport.
  • The pallet used must be in good condition, stable, and compliant with handling standards.
  • The return must be made within 14 days following delivery, unless otherwise agreed.

3. Return Procedure

3.1 Prior Request

Before any shipment, the customer must inform CONTAINERS SERVICE of their intention to return one or more products, specifying:

  • The relevant order number
  • The product references and quantities
  • The reason for the return

This request must be sent by email within 48 hours of receipt to: 📧 serviceclients@containers-service.eu

A written agreement from us is required to validate the return.

3.2 Package Labeling

Each returned package must bear a label indicating:

  • The mention “RETURN CONTAINERS SERVICE”
  • The customer’s name
  • The order number
  • The sales contact (except for online orders)
  • The product references and quantities returned

Return shipping costs are borne by the customer, except in the event of a proven error by CONTAINERS SERVICE.

3.3 Shipping Notification

As soon as the package is shipped, the customer must inform CONTAINERS SERVICE by email, specifying:

  • The shipping date
  • The carrier used
  • The tracking number, if available

3.4 Receipt and Processing

Upon receipt, our teams verify:

  • The condition of the products and packaging
  • Compliance with the return conditions

In case of non-compliance (damaged, missing, or non-conforming product), our sales department will contact the customer. If the return is validated, a credit note will be issued within one month.

4. Replacement Order

If the customer wishes to order a replacement product, they may:

Refund or Credit Note Conditions

A refund or credit note is generally subject to the product’s non-conformity or a hidden defect.

Typical options include:

  • Full refund: if the product is returned in perfect condition and non-conformity is proven.
  • Partial or full credit note: if the customer wishes to keep the product despite a non-conformity, or if replacement is impossible.
  • No refund: in the event of an unjustified or late return, except as a goodwill gesture.