Return Policy
1.1 Before Shipping
To return one or more products, the following conditions must be met:
- The product(s) must be in perfect condition, unused, and ready to be restocked.
- No tape or any other substance should be applied directly to the product.
- The product packaging and the pallet used for transport must be in good condition.
1.2 On the Package, Before Shipping
The package must have a label with the following information:
- The mention "RETURN CONTAINERS SERVICE."
- The customer's name.
- The order number related to the return.
- The contact information of the CONTAINERS SERVICE salesperson (not required for web orders).
- The reference number(s) of the product(s) being returned.
- The quantity of each product reference being returned.
The cost of returning the product is your charge.
1.3 After Shipping
Once the carrier has collected the package, you must send an email to serviceclients@containers-service.eu, specifying the shipping date of the package.
1.4 Upon Receipt
We will check that the material is in good condition for restocking.
If any material (packaging, finished products) is damaged or missing, our sales department will contact you.
If the material is suitable for restocking, a credit note will be issued by the accounting department.
1.5 New Product
If you wish to order a new product, please feel free to visit our online store !