Shipping
Shipping Fees
Once your cart is complete, you can calculate your shipping fees before payment. Please log in with your account (or create one) and provide the destination (if multiple addresses) at step 2.
At step 3, "Shipping Method," choose the carrier.
Only at this point will the displayed price reflect the available carriers.
Delivery in France
Entering complete delivery details, including address, phone number, and email, ensures your order arrives as quickly as possible.
France Express
Your order is prepared as soon as your payment is confirmed. Your package is delivered Monday through Friday (no Saturday delivery) by a local France Express agency within 24 hours on business days for orders confirmed before 9:00 AM.
Orders placed after 9:00 AM will be shipped the next business day.
To guarantee delivery, please ensure you are present at the selected address the following day. If you are not present for the delivery or if the address is incomplete, a redelivery fee of €37.32 (including tax) will be charged.
Colissimo France
Your order is prepared as soon as your payment is confirmed. Your package is handed over to the post office from Monday to Friday. Orders placed after 7:00 AM on Friday are shipped the following Monday evening.
With the Colissimo interface, choose from three delivery options that best suit you:
• To your home or any address of your choice
• To one of the 10,000 post offices
• To a partner retailer within the network
Your package is delivered by the post office within an estimated 3 to 7 business days. If the package doesn't fit in your mailbox, a delivery notice will be left, indicating the post office where you can collect your package. You have 15 consecutive days to pick it up. After this period, the package will be returned to us.
Colissimo Overseas
This service handles the shipment of goods not exceeding 20 kg to French overseas departments and territories. No specific delivery time frame can be provided.
Géodis Messagerie
Your order is prepared as soon as your payment is confirmed. Your package or pallet is handed over from Monday to Friday late in the morning. Orders placed after 7:00 AM will be shipped the next business day. Since volume is limited to 4 cubic meters, we may need to make several separate shipments over a week.
A text message and email will be sent directly to you by Géodis. You must schedule and confirm the delivery day that suits you. Without this confirmation, your package or pallet will remain at the warehouse for 5 days, after which it will be returned to us. New delivery fees will be charged for re-shipping. You can also pick up your order at the local Géodis agency to avoid these additional fees.
Your package is delivered Monday through Friday (no Saturday delivery) by a local Géodis agency within an estimated 2 to 7 business days. If you are not present for the scheduled delivery or if the address is incomplete, a redelivery fee of €37.32 (including tax) will be charged.
Delivery in Europe
For all international shipments, please contact: international@containers-service.eu
If we ask you to provide your phone number, it is not to inconvenience you (we strictly comply with the European GDPR data protection regulations). We do not engage in telephone marketing and will never share your information with another company, but only to facilitate the delivery of your packages.
Frequently Asked Questions - Delivery
What should I do if my package is damaged (severely damaged or opened packaging)?
Never accept a damaged package (severely damaged or opened packaging). In any case, write "damaged and refused package" on the receipt.
Please send us photos proving the issue. Without this, we cannot assist you.
Contact us, describing the problem, and send us the photos: contact-boutique@containers-service.eu
Is it possible to deliver the order to an address different from the billing address?
It is indeed possible to have your order delivered to a different address than the billing address. When placing your order, make sure to choose a delivery address (parents, office, neighbors...) where someone can receive your order during business hours.
You can save different delivery addresses in your personal account/client area.
What happens if no one is present during the Géodis Messagerie delivery?
If no one is present at the specified address during the scheduled delivery via the Géodis website, a redelivery fee of €37.32 (including tax) will be charged. You can also pick up your order at the local Géodis agency to avoid paying this fee.
What happens if no one is present during the Colissimo delivery?
If no one is present at the specified address during delivery, the postman will return the next day. If the package cannot be delivered after two attempts, it will be deposited at the nearest post office to the delivery address, and the postman will leave a notice in your mailbox.
Is it possible to choose a specific time for the package delivery?
Unfortunately, it is not possible to choose a specific delivery time.
Packages to France are shipped via Colissimo or Géodis Messagerie and will be delivered during an optimized route.
In any case, if you encounter any issues with delivery, you can contact us directly using the usual methods:
CONTAINERS SERVICE customer service available via:
✔ Phone: 04 74 58 70 86, Monday to Friday, 9 AM to 12 PM and 2 PM to 4 PM
✔ Our contact form Contact form
✔ Email: serviceclients@containers-service.eu
✔ Mail: CONTAINERS SERVICE, 13 rue Louis Saillant 69120 Vaulx-en-Velin